"Reports results of nationwide field research conducted in 1988 to discover which characteristics or features people look at when deciding whether or not they think a library is effective". -- Public LibrariesUse with the companion volume (above) to improve customer service in your library.
"synopsis" may belong to another edition of this title.
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 67678276-20
Quantity: 1 available
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.
Condition: New. Satisfaction Guaranteed or your money back. Seller Inventory # 0838906192