Evaluating Reference Services: A Practical Guide - Softcover

Whitlatch, Jo Bell

 
9780838907870: Evaluating Reference Services: A Practical Guide

Synopsis

For many users, library means reference. To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.

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About the Author

Jo Bell Whitlatch, Faculty Emeritus, San Jose State University Library, serves as Division Editor for General Reference Works of the Guide to Reference.

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