Items related to Evaluating Reference Services: A Practical Guide
Synopsis
For many users, library means reference. To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.
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About the Author
Jo Bell Whitlatch, Faculty Emeritus, San Jose State University Library, serves as Division Editor for General Reference Works of the Guide to Reference.
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Evaluating Reference Services : A Practical Guide
Published by
American Library Association, 2000
ISBN 10: 0838907873
ISBN 13: 9780838907870
Used
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Evaluating Reference Services: A Practical Guide
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Evaluating Reference Services: A Practical Guide
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