Statistics and Performance Measures for Public Library Networked Services - Softcover

American Library Association

Softcover

ISBN 10: 0838907962 ISBN 13: 9780838907962

Publisher: ALA Editions, 2000

Synopsis

Information scholars Bertot, Charles R. McClure (both Florida State U.) and Joe C. Ryan (Syracuse U.) guide library managers through the process of measuring and assessing the quality of service they are providing to technology-savvy library users. They describe practical examples and tested methods for establishing performance measures, collecting and organizing statistics, and transforming that data into information in a number of dimensions. Annotation c. Book News, Inc., Portland, OR (booknews.com)

About this title

About the Author

John Cario Bertot, Ph.D., is an associate professor and associate director of the Information Use Management and Policy Institute at Florida State University's School of Information Studies. He has written a number of books and journal articles and was co-principal investigator in a national project to develop a list of core data elements, statistics, and performance measures for public library use of networked services. Charies R. McClure, Ph.D., is the Francis Eppes professor of Information Studies and director of the Information Use Management and Policy Institute at Florida State University. He is widely published on topics relating to the planning and evaluation of networked information services and served as co-principal investigator on a project funded by the Institute for Museum and Library Service. Joe C. Ryan is research associate at the School of Information Studies at Syracuse University and directs Ryan Information Management, which customizes reference resource plans and evaluates networked information resource services for libraries.

Edition details

• Publisher: ALA Editions
• Publication date: 2000
• Language: English
• ISBN 10: 0838907962
• ISBN 13: 9780838907962
• Binding: Paperback
• Number of pages: 103