Library Security: Better Communication, Safer Facilities - Softcover

Albrecht, Steve

Softcover

ISBN 10: 083891330X ISBN 13: 9780838913307

Publisher: ALA Editions, 2015

Synopsis

Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including

• Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and more
• The elements of an effective Code of Conduct and how to enforce it
• Tips on how to manage internet usage to minimize potential problems
• How to align with patrons and use language that defuses the conflict
• Forming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resources
• How to know when it s time to call the police, plus ideas for increasing law enforcement support
• Ways to make the library more secure through changes to facilities

Through the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.

About this title

About the Author

Dr. Steve Albrecht is internationally known for his work on workplace violence prevention, and manages a training and consulting firm specializing in high-risk human resources issues, organizational security concerns, and work culture improvement. His many books include Tough Training Topics, Service! Service! Service!, Added Value Negotiating, Ticking Bombs: Defusing Violence in the Workplace (written in 1994 as one of the first books on this subject), and Fear and Violence on the Job. A retired San Diego Police reserve sergeant, he holds a doctorate in business administration, an MA in security management, a BS in psychology, and a BA in English. He is board certified in human resources, security, and employee coaching.

Review

From vandalizing teens to homeless people who spend their days in the library, the gamut of difficult situations is presented with helpful suggestions about maintaining personal safety without alienating people who need assistance ... This book will be extremely helpful as librarians in all settings navigate the waters of 21st-century libraries. It is highly recommended for public, school, and academic libraries." --Voice of Youth Advocates

His expertise in law enforcement and conflict resolution in libraries offers positive leadership responses. This experience combines with his sense of humor to produce a literary contribution that is helpful, unique, and timely. Readers will enthusiastically determine that the pages address essential learning lessons for library administrative personnel and staff. Law enforcement agencies will also gain an awareness of related library security concerns after reading this informative handbook." --American Reference Books Annual

His expertise in law enforcement and conflict resolution in libraries offers positive leadership responses. This experience combines with his sense of humor to produce a literary contribution that is helpful, unique, and timely. Readers will enthusiastically determine that the pages address essential learning lessons for library administrative personnel and staff. Law enforcement agencies will also gain an awareness of related library security concerns after reading this informative handbook." --American Reference Books Annual

Edition details

• Publisher: ALA Editions
• Publication date: 2015
• ISBN 10: 083891330X
• ISBN 13: 9780838913307
• Binding: Paperback
• Language: English
• Edition number: 1
• Number of pages: 168