Conducting the Reference Interview (How-To-Do-It Manuals) - Softcover

Sheldrick Ross, Catherine; Nilsen, Kirsti; Radford, Marie L.

Softcover

ISBN 10: 0838917275 ISBN 13: 9780838917275

Publisher: ALA Neal-Schuman, 2019

Synopsis

"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"--

About this title

About the Authors

Catherine Sheldrick Ross is Professor Emerita at the University of Western Ontario. She has taught graduate courses in reference services, readers’ advisory work, and research methods in the MLIS and PhD programs at Western. She has presented more than fifty workshops to library professionals in the United States and Canada. Together with Patricia Dewdney, she has written two previous editions of Communicating Professionally and is a four-time winner of the Reference Services Press Award. She has published extensively in the areas of reference services, readers’ advisory, and the ethnography of reading for pleasure. With co-authors Lynn (E. F.) McKechnie and Paulette M. Rothbauer, she has published Reading Matters: What the Research Reveals about Reading, Libraries, and Community.

Kirsti Nilsen taught introductory and advanced courses in reference, as well as government information, collection development, special libraries, and information policy while a professor in the MLIS program at the University of Western Ontario and, earlier, as an adjunct professor at the University of Toronto, where she completed her PhD. Her library experience includes employment at MIT and the University of Rhode Island, and as special librarian in a corporate libraries. She was a coauthor on the first and second editions of Conducting the Reference Interview with Catherine Ross, with whom she is also co-author of the third edition of Communicating Professionally. In addition, she is the author of The Impact of Information Policy and coauthor of Constraining Public Libraries: The World Trade Organization's General Agreement on Trade in Services, and author of many articles.

Edition details

• Publisher: ALA Neal-Schuman
• Publication date: 2019
• Language: English
• ISBN 10: 0838917275
• ISBN 13: 9780838917275
• Binding: Paperback
• Edition number: 3
• Number of pages: 344