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Putting Service Into Library Staff Training (OCCASIONAL PAPERS (LIBRARY ADMINISTRATION AND MANAGEMENT ASSOCIATION)) - Softcover
Synopsis
Book by Bessler, Joanne M.
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Reviews
Today, libraries are faced with major questions and entirely new concepts, especially about their relationship with their customers. Bessler presents excellent ideas on how to better understand customer service in libraries, a long-overdue application of sound ideas already common in business. She discusses developing a mission, recruiting/training service-focused employees, orienting everyone to this service concept, and dealing with difficult customers. It's no wonder many libraries have a hard time defining their users as customers. However, it's now the "two-minute warning" for libraries, and unless this customer focus is adopted, replacing old "bulletin-board decoration" concepts, you can bet on continued erosion of support from the customers who pay the way. An absolute must for all librarians.
Dale Farris, Groves, Tex.
Copyright 1994 Reed Business Information, Inc.
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Putting Service into Library Staff Training
Published by
American Library Association, 2010
ISBN 10: 0838934374
ISBN 13: 9780838934371
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 15367504-6
Stock Image
Putting Service into Library Staff Training
Published by
American Library Association, 2010
ISBN 10: 0838934374
ISBN 13: 9780838934371
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 18090678-6
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Putting Service Into Library Staff Training (OCCASIONAL PAPERS (LIBRARY ADMINISTRATION AND MANAGEMENT ASSOCIATION))
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Putting Service Into Library Staff Training (OCCASIONAL PAPERS (LIBRARY ADMINISTRATION AND MANAGEMENT ASSOCIATION))
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