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Synopsis
Communications and IT professionals are often asked to make decisions that affect telecommunications services and costs for years. Computer Telephony Integration, Second Edition reduces the anxiety of those decisions by explaining convergence, telephony standards, new and powerful tools for call centers, IP telephony, infrastructure management tools, and advanced business applications. The second edition has expanded chapters on security, cost management, call center technology, and IP telephony. Case studies provide a real world perspective on many of the newest CTI technologies. For those new to the subject, a basics primer is provided.
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About the Author
William A. Yarberry Jr.
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Computer Telephony Integration
Seller: Ammareal, Morangis, France
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Hardcover. Condition: Bon. Ancien livre de bibliothèque avec équipements. Edition 2002. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 2002. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # H-711-966
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Computer Telephony Integration William A. Yarberry Jr.
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
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Hardcover. Condition: gut. 2002. Computer Telephony Integration In englischer Sprache. pages. Seller Inventory # BN705535
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