Items related to Telephone Triage and Consultation: Are We Really Listening?
Synopsis
This book provides an understanding of what is required when GPs, practice nurses, receptionists and out-of-hours workers are engaged in clinical telephone assessments (telephone triage or telephone consultations).
"synopsis" may belong to another edition of this title.
About the Author
Sally-Anne Pygall RGN MSc is Managing Director of Telelearning, which offers training and consulting services on telephone triage/consultation work in primary care and unscheduled care provision, including out-of-hours services and wherever health care and advice is provided over the phone. She has a background in primary care, quality assurance of telephone services, telephone triage nursing, and has worked in the NHS, the private sector and social enterprise organisations. She has developed and implemented clinical performance and audit systems on behalf of out-of-hours providers and for GPs, nurses, receptionists, care navigators and call handlers to support the delivery of telephone triage services in the UK and Australia.
Review
'Deserves a place in all practices' - Dr Andrew Parsons, GP 'The content is absolute GOLD and I enjoyed reading it very much' - Dr Himanshu Gupta, GP
"About this title" may belong to another edition of this title.
- PublisherRoyal College of General Practitioners
- Publication date2017
- ISBN 10 0850844266
- ISBN 13 9780850844269
- BindingPaperback
- LanguageEnglish
- Number of pages158
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Telephone Triage and Consultation: Are we really listening?
Published by
Royal College of General Practitioners 03/01/2017, 2017
ISBN 10: 0850844266
ISBN 13: 9780850844269
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Telephone Triage and Consultation: Are we really listening?
Published by
Royal College of General Practitioners 03/01/2017, 2017
ISBN 10: 0850844266
ISBN 13: 9780850844269
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Telephone Triage and Consultation: Are We Really Listening?
Published by
Royal College of General Practitioners, 2017
ISBN 10: 0850844266
ISBN 13: 9780850844269
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Telephone Triage and Consultation: Are We Really Listening?
Published by
Royal College of General Practitioners, 2017
ISBN 10: 0850844266
ISBN 13: 9780850844269
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Telephone Triage and Consultation
Published by
Royal College of General Pract, 2017
ISBN 10: 0850844266
ISBN 13: 9780850844269
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