Verbal and non-verbal exchanges during medical visits are seen by Roter and Hall as having highly significant impacts on the doctor-patient relationship and the efficacy of health care. The effectiveness, indeed the appropriateness, of medical care is itself impacted by the social and psychological processes involved as doctor and patient meet. Roter and Hall analyze how a number of important factors can tend to condition both doctors and patients to roles that then can become barriers to a positive relationship. They detail principles and approaches that will improve the medical visit experience for both doctor and patient.
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DEBRA L. ROTER is a Professor at The Johns Hopkins University where she teaches in the School of Hygiene and Public Health.
JUDITH A. HALL is a Professor of Psychology at Northeastern University.
"Doctors Talking with Patients/Patients Talking with Doctors is a treasure-trove of information about patient-doctor communication. . . . This book provides an impressive distillation of the important literature on this topic, much of it originating with Roter and Hall themselves. Roter and Hall provide fact and opinion succinctly and elegantly, in sufficient detail but without wasting words. . . . YThey have summarized a large part of medicine. As astute analysts of the spoken word, they unravel patient-doctor communication. The nuggets of information that come from this unraveling will be helpful to practitioners and students of medicine. A careful reading of this book can provide a solid understanding of what is now known about verbal interactions between patients and doctors. Because this information is so fundamental, it would be marvelous if every medical student read this book. Similarly, it would be marvelous if every practicing physician read it."-New England Journal of Medicine
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