Synopsis
For this fifth edition of a text for undergraduates, Angelo and Vladimir, both affiliated with the Hospitality and Tourism Management Department at Florida International University, have updated material to reflect the changing role of technology in the industry. The text begins with material on service, the travel and tourism industry as a whole, and careers. Subsequent chapters deal with hospitality organizations, such as restaurants, hotels, and resorts, and aspects of hospitality management, such as marketing and franchising. Annotation 2004 Book News, Inc., Portland, OR
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