The eighth edition has been updated throughout to reflect new industry trends, management practices, and the effect of technology and social media on various aspects of hospitality. New topics include: boutique/lifestyle hotels, Airbnb, global distribution systems, event technology, emotional labor, and Internet advertising.
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Book Description Educational Institute of the A, 2010. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110866123636