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Synopsis
Completely revised edition of this popular guide to measuring service effectiveness. Covers most areas of local government service, including public safety, transportation, public works, recreation, and libraries, as well as management of complaints and requests for service. Separate chapters address the use of household and business surveys, the use of trained observers, and the application of measurement information to program improvement. (Joint publication with ICMA.)
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How Effective Are Your Community Services?: Procedures for Measuring Their Quality
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0873268040I3N00
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How Effective Are Your Community Services?: Procedures for Measuring Their Quality
Seller: Project HOME Books, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. shelf wear, paperback Used - Good 1992 2nd Edition All purchases support Project HOME - ending homelessness in Philadelphia. Seller Inventory # BO08-000060
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How Effective Are Your Community Services? Procedures for Measuring Their Quality
Published by
The Urban Institute and ICMA, Washington, D.C., 1992
ISBN 10: 0873268040
ISBN 13: 9780873268042
Used
Trade Paperback
Seller: Aspen Book Co., Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Trade Paperback. Condition: Very Good. Second Edition. Covers show light shelf wear with minor rubbing at the corners and spine ends. The spine is uncreased and the binding remains firm. Internal pages are clean and free of markings, highlighting, or dog-ears. No owner signatures or library stamps. Seller Inventory # A7-B4-GSB-1170