Completely revised edition of this popular guide to measuring service effectiveness. Covers most areas of local government service, including public safety, transportation, public works, recreation, and libraries, as well as management of complaints and requests for service. Separate chapters address the use of household and business surveys, the use of trained observers, and the application of measurement information to program improvement. (Joint publication with ICMA.)
"synopsis" may belong to another edition of this title.
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0873268040I3N00
Seller: Project HOME Books, Philadelphia, PA, U.S.A.
Condition: Good. shelf wear, paperback Used - Good 1992 2nd Edition All purchases support Project HOME - ending homelessness in Philadelphia. Seller Inventory # BO08-000060