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Synopsis
Quality improvement does not require an entire overhaul of management systems to be effective. Richard Johnson demonstrates how easy it is to integrate key quality concepts into any existing management structure. This volume covers planning, implementation, quality customer service, and other systems that support the success of TQM.
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Tqm: Management Processes for Quality Operations (ASQC TOTAL QUALITY MANAGEMENT SERIES)
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Tqm: Management Processes for Quality Operations (ASQC TOTAL QUALITY MANAGEMENT SERIES)
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TQM: Management Processes for Quality Operations (Asqc Total Quality Management Series)
Published by
Irwin Professional Publishing, 1993
ISBN 10: 0873892267
ISBN 13: 9780873892261
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Hardcover
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