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Performance-Based Assessments: External, Internal, and Self-Assessment Tools for Total Quality Management - Hardcover

 
9780873892421: Performance-Based Assessments: External, Internal, and Self-Assessment Tools for Total Quality Management

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Synopsis

Introduces a management paradigm for organizational success, focusing on assessment of an organization's performance. Covers basic concepts of performance-based and effectiveness evaluations, developing a mix of external, internal, and self assessments, and various techniques for measurement and evaluation. Other topics include cultivating a teamwork culture and involving the customer. Annotation copyright Book News, Inc. Portland, Or.

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  • PublisherAsq Pr
  • Publication date1994
  • ISBN 10 0873892429
  • ISBN 13 9780873892421
  • BindingHardcover
  • LanguageEnglish
  • Number of pages202

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