Synopsis
Finally, a book is available that makes root cause analysis accessible to any employee in all types of organizations and business sectors. Other books on the market are written primarily for the quality manager interested in understanding root cause analysis within the larger concept of TQM and continuous improvement. Root Cause Analysis: A Beginner's Approach starts from scratch and builds gradually toward presenting the most-needed basic root analysis skills. These tools are described, and their purpose and typical applications are outlined. Procedures for applying the tools are included, as is a checklist, to ensure that the tools are applied correctly. Business examples and cases help support root cause analysis learning. The text also contains forms and templates that can be copied from the book.
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About the Author
Tom Fagerhaug is an associate professor at the Department of Production and Quality Engineering at NTNU. He is also a scientific advisor for the Performance and Project Management department at SINTEF Technology and Society. His has published books and a large number of papers and reports about performance and quality management. Fagerhaug received his master’s degree from the Norwegian Institute of Technology and his PhD from the Norwegian University of Science and Technology.
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