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Synopsis
It's one of the best-kept secrets of the corporate world: for years, leading companies have been quietly using the Baldrige framework - not just to apply for this prestigious award - but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors - such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens.
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About the Author
David Hutton is an experienced consultant who has specialized in the assessment field since 1990. He is the President of his own company, David Hutton Associates, Inc. which provides consulting services to many well known organizations. He has served as a senior examiner for Canada Awards for Business Excellence for eight years. Hutton is the author of The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions (Quality Press 1994).
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From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement
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From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement
Published by
A S Q Quality Press, 2000
ISBN 10: 0873894731
ISBN 13: 9780873894739
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Cloth / Hardcover. Condition: Fine. First Edition. Clean, nearly as new. with no marks folds or highlighting inside. 319 pages with the index. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors - such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens.books are NOT signed. We will state signed at the description section. we confirm they are signed via email or stated in the description box. - Specializing in academic, collectiblle and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us. Seller Inventory # 12676
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From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement Hutton, David W.
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