This best-seller is fully updated and expanded! The entire audit process is discussed, from the audit assignment to analyzing results and following up on the action items. This easy-to-use pocket guide summarizes all the steps necessary to complete an internal audit. New and updated sections reflect new techniques, ISO 19011 thinking, and the approach to new standards. The condensed format of this book makes it a good tool to use when training others how to perform an internal audit and is appropriate for those who have no prior knowledge of audit principles or techniques.
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J.P. Russell is a trainer and instructional designer for Quality WBT Center for Education, which provides training for ISO 9001, auditing, FMEA, customer satisfaction and other professional development subjects. He is the author of numerous books, including the best-selling pocket guides The Process Auditing Techniques Guide and The Internal Auditing Pocket Guide. Russell is also an ASQ Fellow, RAB Quality Systems Auditor, and an ASQ Certified Quality Auditor. He holds a bachelor s degree in Chemical Engineering and a Masters of Business Administration from the ITT Stuart School of Management.
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