Synopsis
This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client s lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need.Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success.This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
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Complex Service Delivery Processes: Strategy to Operations, Second Edition
Seller: Ammareal, Morangis, France
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Softcover. Condition: Bon. Edition 2011. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Edition 2011. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # F-689-761
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Complex Service Delivery Processes: Strategy to Operations, Second Edition
Seller: Ammareal, Morangis, France
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Softcover. Condition: Très bon. Ancien livre de bibliothèque. Edition 2011. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 2011. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # F-300-816
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Complex Service Delivery Processes
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Paperback. Condition: Good. Average wear. Moderate highlighting, underlining and/or margin notes (approx. 5% to 10% of pages). The cover has slightly slightly scuffed and/or frayed corners. No hassle 30-day return policy and free shipping within Canada. Expedited shipping for $10 may be available. ; 7 X 1 X 9.75 inches; 464 pages. Seller Inventory # 5M-6URW-6X8H
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Complex Service Delivery Processes: Strategy to Operations, Second Edition
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Condition: New. Well packaged and promptly shipped from California. Partnered with Friends of the Library since 2010. Seller Inventory # BAY_18_SH_050449
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Complex Service Delivery Processes: Strategy to Operations
Seller: LiLi - La Liberté des Livres, CANEJAN, France
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Condition: very good. Le livre peut montrer des signes d'usure dus a une utilisation constante, etre marque, porter des marques d'identification ou presenter plusieurs dommages esthetiques mineurs. vendeur professionnel; envoi soigne en 24/48h. Seller Inventory # 2411190008765
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