The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools and Relationships - Softcover

Grace L. Duffy; Editor

Softcover

ISBN 10: 0873898532 ISBN 13: 9780873898539

Publisher: Quality Press, 2013

Synopsis

Basic quality at a size and price that are easy on your pocket! This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what quality is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what s described in the guide might be useful. The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help. Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division s Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.

Edition details

• Publisher: Quality Press
• Publication date: 2013
• Language: English
• ISBN 10: 0873898532
• ISBN 13: 9780873898539
• Binding: Spiral-bound
• Number of pages: 160