Items related to Complex Service Delivery Processes, Third Edition
Synopsis
This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need.Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success.This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
"synopsis" may belong to another edition of this title.
About the Author
Jean Harvey is a professor of operations management at the University of Quebec in Montreal (ESG-UQAM), where he was awarded the “high-performance” prize by the alumni associations (2004), and the Quebec Universities innovation prize (2007). In 2009 he won first prize in innovation in a competition involving 50 universities around the world. He also acts as management consultant and intervenes frequently in many countries around the world. He is a lifetime member of the Production and Operations Management Society and Cochairperson of the RBC Chair in financial services management. He holds a PhD in business from Ivey Business School (University of Western Ontario). Harvey previously coauthored La Gestion des Services (The Management of Services), which won a PricewaterhouseCoopers award in 2000.
"About this title" may belong to another edition of this title.
- PublisherASQ Quality Press
- Publication date2015
- ISBN 10 0873899164
- ISBN 13 9780873899161
- BindingHardcover
- LanguageEnglish
- Edition number3
- Number of pages456
- Rating
Search results for Complex Service Delivery Processes, Third Edition
Stock Image
Complex Service Delivery Processes, Third Edition
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_399662693
Quantity: 1 available
Stock Image
Complex Service Delivery Processes: Strategy to Operations
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.5. Seller Inventory # G0873899164I3N00
Quantity: 1 available
Seller Image
Complex Service Delivery Processes, Third Edition
Seller: Solr Books, Lincolnwood, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: acceptable. This book is in Acceptable condition. All pages are intact, but may have lots of notes, water damage or other issues and be ex library. Seller Inventory # BCV.0873899164.A
Quantity: 1 available
Stock Image
Complex Service Delivery Processes, Third Edition
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-F-022-02384
Quantity: 1 available