Strategic Quality Management: A Strategic Systems Approach to Continuous Improvement

Pryor, Mildred Golden; White, J. Christopher; Toombs, Leslie A.

ISBN 10: 0873934164 ISBN 13: 9780873934169

Publisher: Dame Publishing, 1999

Synopsis

Strategic Quality Management is written for people who choose to be strategists-people who choose to ensure the success of their improvement efforts by integrating them into the strategic man-age-ment of their organizations. This book comprehensively addresses the elements required to ensure long-term momentum for improvement. In addition, it discusses continuous improvement from several per-spectives (Historical, Strategic, Behavioral, Process and Results, and Futuristic) and describes why those perspectives are all essential for an improvement initiative to be successful. Also included are specific improvement models, flowcharts, and checklists which are useful in the application of the im-prove-ment philosophies and tools described in the text. The foundation for Strategic Quality Man-age-ment (SQM) is the Five P's Model which emphasizes the need for alignment of organizational Pur-pose, Principles, Processes, and people in order to achieve Performance excellence. Each of the Five P's is discussed separately as an essential element of SQM, then in terms of its impact on the other four P's.

Edition details

• Publisher: Dame Publishing
• Publication date: 1999
• ISBN 10: 0873934164
• ISBN 13: 9780873934169
• Binding: Loose Leaf
• Language: English
• Edition number: 1
• Number of pages: 408