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Synopsis
In any organization, we must contend with competitors and unpredictable markets. There is bound to be conflict and therefore, conflict management is essential. Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the interests of yourself, your boss, your peers, your subordinates, your vendors, and your customers in alignment all the time is impossible. Learning the proper conflict management techniques are essential.
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About the Author
Donald E. Gibson is a master trainer for RainmakerThinking. He received his PhD and MBA from the University of California at Los Angeles, taught for six years at the Yale School of Management and is now Associate Professor of Management at the Dolan School of Business (Fairfield University, Fairfield, CT). Don is an expert on the attributes and impact of organizational role models, the management of emotions in organizations, anger in the workplace, and effective organizational communication. He has consulted to Pratt & Whitney, The Southern California Gas Company, and The Learning Incentive/Ben Bronz Academy.
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- PublisherHRD Press, Inc.
- Publication date2014
- ISBN 10 0874256771
- ISBN 13 9780874256772
- BindingPaperback
- Number of pages174
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