Items related to The Service Pro: Service Leadership
Your leaders should attend this program just before or after they have participated in The Service Pro: Better, Faster, and Different training program. It presents proven strategies and techniques to motivate employees and lead an organization that is truly focused on customers and providing outstanding customer service. Leaders will learn how to: .Define reality with customer information, listening stategies, and measurements .Align the system and remove barriers to service success .Level the playing field with performance boundaries, accoutability and recognition. The Service Pro: Service Leadership package includes a Facilitators Guide which contains step-by-step instructions for a one-day training program: .PowerPoint presentation .5 Leader Workbooks .5 Copies of The Service Pro book.
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About the Author:
Rick Tate has delivered keynote addresses, workshops and consulting projects for clients around the world challenging people's mind-sets and developing new ways of thinking. Working through his California based international consulting firm, ThinkIT, Rick is an internationally recognized expert on service quality, leadership development and organizational excellence and is a founding faculty member of the Center for Innovative Leadership, and a faculty member for the Institute of Management Studies.
Rick has authored many books, articles and training programs including the best-seller, Leadership and the Customer Revolution, Legendary ServiceTM, Frontline ServiceTM, World Class Customer Service and The Service MonkeyTM. His acclaimed training programs have been translated into over eleven languages and distributed all over the world.
Rick is a captivating and motivating speaker whose use of stories, examples, anecdotes and metaphors provides a unique learning experience for audiences. He speaks to literally thousands of people a year from groups of ten senior executives to thousands of front line employees.
His client list is extensive and reads like a "who's who" of business. It includes such notable organizations as Disney, Coca Cola, Johnson & Johnson, Motorola, American Honda, Brinker, Xerox, IBM, Perrier, National Park Service, Norwest, Publix, Norstan, Manpower, Bank-One, Nortel and J.C. Penney.
Rick holds graduate degrees from the University of San Francisco and California American University and has served as a faculty member at many institutions of higher education.
"About this title" may belong to another edition of this title.
- PublisherHRD Press, Inc.
- Publication date2003
- ISBN 10 0874257352
- ISBN 13 9780874257359
- BindingRing-bound
- Number of pages181
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