Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids - Softcover

Charlotte Long

Softcover

ISBN 10: 0874257913 ISBN 13: 9780874257915

Publisher: HRD Press, Inc, 2004

Synopsis

Your new trainers don’t know how to properly operate the VCR and monitor . . . your employees don’t know how to use a preferred conference call vendor . . . your middle managers fail to consistently report their employees’ overtime.

Tired of explaining things over and over? Save time, frustration and money—and improve performance—by creating your own task aids.

This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts—all kinds of task aids to help employees take corrective action and perform their jobs.

When you follow the author’s advice, you'll be on the way to designing and developing your own appropriate job aids—easily and quickly.

Close the gap between what is happening and what should be happening.

Working at your own pace, you’ll learn about every step involved in creating an effective task aid and get plenty of practice implementing the steps.

You’ll learn how to:

Analyze barriers that bar the use of the task aid—like noise, no PC or poor lighting
Determine the correct medium for the task aid—computer-based, hard-copy, integrated or stand-alone
Categorize tasks by determining if they involve sequential steps and/or decision-making
Select a format—a flow chart, decision table, list, or combination
Write a draft of the task aid
Comply with format guidelines—where to put the title and drawings, how to use white space, when to box or highlight

About this title

About the Author

Charlotte Long, M.S., has over 25 years experience in the casualty insurance industry including over 15 years as training manager and practitioner. She also effectively re-organized and maintained the claim procedures for a Fortune 500 company.

She is a Phi Beta Kappa graduate of Pennsylvania State University and has a Masters Degree in Instructional Design from Towson State University. In 2002, she earned the Certificate in Online Instructional Design from Florida State University. She has numerous professional insurance designations and was recipient of the Society of Insurance Trainers and Educators (SITE) 2003 Innovation Award.

Edition details

• Publisher: HRD Press, Inc
• Publication date: 2004
• Language: English
• ISBN 10: 0874257913
• ISBN 13: 9780874257915
• Binding: Paperback
• Number of pages: 89
• Editor: Sally Farnham