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Synopsis
Learning Points: 100 Actions and Activities for E-Communications Excellence
Today’s information age presents new and bewildering communication challenges for both organizations and employees. Unfortunately, there is no single user’s manual to turn to when feeling overwhelmed by the complexity of these applications or unsure how to best utilize them.
Learning Points: 100 Actions and Activities for E-Communications Excellence will prepare anyone to communicate professionally and productively when using voice mail, virtual meetings, electronic calendars, e-mail, and cellular phones to get things done. The book even covers cubicles—and how to minimize the communication challenges when sharing limited space with others.
These fun, engaging, and easy-to-use activities take only minutes to complete. Each activity contains a wealth of tips, lessons, instructions, and advice to help you …
• Get to the point when leaving a voice mail
• Use the Web for virtual meetings
• Plan a successful telephone conference
• Use electronic calendars to schedule instant meetings
• Recall an e-mail that contain mistakes
• Avoid improper e-mails
• Overcome privacy problems in cubicles
• Head off potential problems with camera phones
• Deal with cell phone calls that come in at inopportune times
• And much more
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About the Author
Peter Garber has been employed with PPG Industries for over twenty years, from which his writing and internal consulting expertise is based. Peter is a graduate of St. Bonaventure University where he received a Masters of Science in Guidance and Personnel. He also received a Bachelor of Arts degree in English at the University of Pittsburgh. Peter is the author of a number of business-related books as well as articles and learning instruments on a variety of subjects, including Coaching Self-Directed Workteams; 30 Easy-to-use-Reengineering Activities; 25 Skill Building Activities; Diversity Explorations; 101 Stupid Things Supervisors Do To Sabotage Success; Team Skill Builders; 25 Customer Service Activities; Managing By Remote Control; 101 Ways to Build a Better Relationship With Your Customer; 25 Sales Strategies and Activities; Turbulent Change: Every Working Person's Survival Guide; Adventures at Work: Experiencing Work as a Movie; Career Roads: Mapping the Journey to you Goals; Walking the Talk: Identifying and Eliminating Organizational Inconsistencies; Career Development Camera; TeamScores: Measuring and Communicating Performance; Today and Tomorrow: The Supervisor's Changing Role; How Well Does Your Organization Manage Change?; Fugitive E-Mails: The Challenges of Electronic Communication; Customer Service Mindreader; and 10 Natural Forces for Business Success.
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Learning Points ( 100 Activities and Actions for E-Communications Excellence )
Seller: BookManBookWoman Books, Nashville, TN, U.S.A.
Seller rating 5 out of 5 stars
Soft cover. Condition: Fine. Shelf 1103 Clean and tight; appears unread; disc at rear; 129pp; Not a book club (BC)copy. No previous owner name, not ex library, not a remainder. Seller Inventory # 311655