Offers a glossary of terms relating to the Internet and intranets for managers
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Peter G.W. Keen is the author of the bestselling Every Manager's Guide to Information Technology (HBS Press), and is founder and executive director of Keen Innovations, (formerly known as the International Center for Information Technologies.)
"A useful, lucid explanation of how to use the Net in business to deliver actual service and create real value."--Esther Dyson, author of Release 2.0
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