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Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library) - Hardcover
Synopsis
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
"synopsis" may belong to another edition of this title.
About the Author
Gable is a senior telecommunications analyst for the Fortune 500 company Kennametal Inc. of Latrobe Pennsylvania. He oversees the design, implementation, and ongoing management of multiple call-center sites throughout Europe and North America.
"About this title" may belong to another edition of this title.
- PublisherArtech House Publishers
- Publication date1993
- ISBN 10 089006640X
- ISBN 13 9780890066409
- BindingHardcover
- LanguageEnglish
- Number of pages192
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Inbound Call Centers: Design, Implementation, and Management (Telecommunications Library)
Published by
Artech House, USA, 1993
ISBN 10: 089006640X
ISBN 13: 9780890066409
Used
Hardcover
First Edition
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Inbound Call Centers: Design, Implementation, and Management
Published by
Artech House, Inc., Norwood, MA, 1993
ISBN 10: 089006640X
ISBN 13: 9780890066409
Used
Hardcover
First Edition
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Hard Cover. First Edition. Pictorial hard covers, ownership stamp and label on front free end paper, otherwise fine, pp xiv,172. Size: 16x24cm. Seller Inventory # 005166
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Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
Published by
Artech House Publishers, 1993
ISBN 10: 089006640X
ISBN 13: 9780890066409
Used
Hardcover
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Hardcover. Condition: Très bon. Ancien livre de bibliothèque. Edition 1993. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 1993. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # D-601-002
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Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
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Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
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Inbound Call Centers Design, Implementation, and Management Telecommunications Library
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Inbound Call Centers Design, Implementation, and Management Telecommunications Library
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Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
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Inbound Call Centers: Design, Implementation, and Management
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Condition: New. InhaltsverzeichnisApproach problems encountered call centre design what this book is not what this book is terms and concepts penalties for not developing a call centre strategy issues facing the call centre specialist. Seller Inventory # 898961729
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