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Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library) - Hardcover
Synopsis
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
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About the Author
Gable is a senior telecommunications analyst for the Fortune 500 company Kennametal Inc. of Latrobe Pennsylvania. He oversees the design, implementation, and ongoing management of multiple call-center sites throughout Europe and North America.
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Inbound Call Centers: Design, Implementation, and Management (Telecommunications Library)
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Artech House, USA, 1993
ISBN 10: 089006640X
ISBN 13: 9780890066409
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Inbound Call Centers: Design, Implementation, and Management
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ISBN 10: 089006640X
ISBN 13: 9780890066409
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Inbound Call Centers : Design, Implementation, and Management
Published by
Artech House Publishers, 1993
ISBN 10: 089006640X
ISBN 13: 9780890066409
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Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
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Inbound Call Centers : Design, Implementation, and Management
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Artech House Publishers, 1993
ISBN 10: 089006640X
ISBN 13: 9780890066409
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