Items related to Service Management in Computing and Telecommunications...
Service Management in Computing and Telecommunications (Artech House Telecommunications Library) - Hardcover
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
"synopsis" may belong to another edition of this title.
About the Author:
Richard Hallows: BSc Hons, RSA Diploma (Distinction). Richard has been an EFL teacher for 12 years, a teacher trainer for 3 years and has been writing & presenting material for the BBC for 2 years. He has been teaching on EAP courses for 3 years at both London Metropolitan University, and University of Sussex.
"About this title" may belong to another edition of this title.
- PublisherArtech House Publishers
- Publication date1995
- ISBN 10 0890066760
- ISBN 13 9780890066768
- BindingHardcover
- Edition number1
- Number of pages140
Buy New
Learn more about this copy
US$ 89.36
Shipping:
US$ 3.99
Within U.S.A.
Top Search Results from the AbeBooks Marketplace
Stock Image
Service Management in Computing and Telecommunications (Artech House Telecommunications Library)
Published by
Artech House Publishers
(1995)
ISBN 10: 0890066760
ISBN 13: 9780890066768
New
Hardcover
Quantity: > 20
Seller:
Rating
Book Description Condition: New. Seller Inventory # ABLIING23Mar2317530027069
Buy New
US$ 89.36
Convert currency
Stock Image
Service Management in Computing and Telecommunications Telecommunications Library
Published by
Artech House Publishers
(1995)
ISBN 10: 0890066760
ISBN 13: 9780890066768
New
Hardcover
Quantity: > 20
Seller:
Rating
Book Description HRD. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L1-9780890066768
Buy New
US$ 102.40
Convert currency
Stock Image
Service Management in Computing and Telecommunications
Published by
Artech House Publishers
(1995)
ISBN 10: 0890066760
ISBN 13: 9780890066768
New
Hardcover
Quantity: > 20
Seller:
Rating
Book Description Condition: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book. Seller Inventory # ria9780890066768_lsuk
Buy New
US$ 98.05
Convert currency
Stock Image
Service Management in Computing and Telecommunications
Published by
Artech House Publishers
(1995)
ISBN 10: 0890066760
ISBN 13: 9780890066768
New
Hardcover
Quantity: > 20
Seller:
Rating
Book Description Hardback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days. Seller Inventory # C9780890066768
Buy New
US$ 115.10
Convert currency
Stock Image
Service Management in Computing and Telecommunications Telecommunications Library
Published by
Artech House Publishers
(1995)
ISBN 10: 0890066760
ISBN 13: 9780890066768
New
Hardcover
Quantity: > 20
Seller:
Rating
Book Description HRD. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L1-9780890066768
Buy New
US$ 101.15
Convert currency
Seller Image
Service Management in Computing and Telecommunications
Published by
ARTECH HOUSE INC
(1995)
ISBN 10: 0890066760
ISBN 13: 9780890066768
New
Hardcover
Quantity: > 20
Seller:
Rating
Book Description Condition: New. Seller Inventory # 898961753
Buy New
US$ 106.67
Convert currency