An overview of software quality management, its key components and how they work together in forming a solid quality management programme are presented in this text. In non-technical langauge, the author identifies the eight components of QM programmes, analyzes each one in detail, and explains how to combine them to build or strengthen your programme.
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John W. Horch is certified as a software quality analyst, software quality examiner, and systems professional. He presently verifies and validates documentation and software development programs and reviews these programs on behalf of government and commercial clients. A Senior Member of the IEEE and the ASQC, Dr. Horch chaired of the IEEE Computer Society Software Subcommittee for 7 years. He received his Ph.D. in information systems from Kennedy Western University.
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