Going beyond discussions of dispute resolution, this practical guide outlines an integrated model for understanding and managing conflict in organizations.
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Endorsements for CAPITALIZING ON CONFLICT have come from a broad range of areas: M. Lee Patterson, executive VP of HR at Shell Chemicals Ltd.; Russanne Kelley, manager of consulting and training, United Way of the Texas Gulf Coast; Cindy Bloodsworth, president of the Texas Mediation Trainers Roundtable; Mary Martha Stinnett, CFRE, Leadership Houston.
Looking to enhance your organization's creativity, improve decisions, foster learning, and elevate the performance of people and systems? Such conrete benefits are the results when organizational leaders, including managers, human resource experts, and organization development consultants, proactively create an environment that minimizes workplace conflict and integrates resolution strategies into management systems.
In CAPITALIZING ON CONFLICT, authors Kirk Blackard and James Gibson, who combine experience as attorneys, mediators, educators, and business leaders, demonstrate that effective conflict management involves more than just solving problems. This management undertaking requires disciplined actions integrated into an organization's daily systems and processes.
Minimizing existing conflicts while bringing suppressed conflicts out into the open to be dealt with is necessary to beginning resolution. Taking a systems approach, the authors show how management can unleash the full power of an organization by minimizing, surfacing, resolving, and learning from conflict. These are the tools for understanding conflict at all levels--from personal disagreements to labor walkouts--including causes and costs. Best practices and engaging examples bring conflict resolution recommendations to life.
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