Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others

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9780891061885: Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the thirty best business books of the year" by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work.

Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.

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From the Publisher:

The research is clear: for C-level executives to frontline supervisors, emotional competencies are more important than training, IQ, and technical experience in distinguishing average performers from superstars. Newly revised and expanded, WORKING RELATIONSHIPS provides a cutting-edge toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ) to manage conflict, develop teamwork, and get along with friends and foes at work.

Building on the commonsense advice and practical wisdom that made the first edition such a success, Bob Wall adds fresh insight and a new focus on the power of EQ to influence lives and careers--regardless of job type, level of education, and scope of responsibility. Through a powerful EQ lens, he reexamines the core competencies needed to handle difficult conversations and build the solid network of professional relationships so critical to getting things done in today's complex organizations. Packed with over 30 worksheets and tools--including seven new exercises on EQ--WORKING RELATIONSHIPS profiles L'Oreal, Bell Labs, the U.S. Air Force, and other business leaders to illustrate the compelling results organizations and individuals have achieved by putting EQ to work in the workplace.

From the Back Cover:

Embark on a Journey of Self-Discovery and Put the Power of EQ to Work

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the thirty best business books of the year" by Soundview, the first edition of WORKING RELATIONSHIPS set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.

Praise for the First Edition

"Whether one is at the bottom, middle, or top of the workplace hierarchy, anyone who works for a living will find the information to be of vital importance." ForeWord

"Thirty exercises, readable case studies, and pull-out quotes from the text make this the kind of book you can't help learning from." Books24x7.com

"Some commonsense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company." Soundview Executive Book Summaries

"Offering practical advice on how to diplomatically solve interpersonal proglems." Orange County Register

"A good book to read and re-read." Ethical Management

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