Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others - Softcover

Wall, Bob

Softcover

ISBN 10: 0891061886 ISBN 13: 9780891061885

Publisher: John Murray Language, 2008

Synopsis

Embark on a journey of self-discovery and put the power of EQ to work

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the thirty best business books of the year" by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work.

Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.

About this title

About the Author

Bob Wall is a full-time independent consultant and trainer whose clients range from large corporations to small and midsized organizations in the public and private sectors. Bob specializes in organizational assessment, strategic planning, and leadership and team development. His work brings him into contact with people at every level, from company presidents and leadership teams to entry-level staff, and has taken him across the country into a broad variety of settings.

From the Back Cover

Embark on a Journey of Self-Discovery and Put the Power of EQ to Work

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the thirty best business books of the year" by Soundview, the first edition of WORKING RELATIONSHIPS set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.

Praise for the First Edition

"Whether one is at the bottom, middle, or top of the workplace hierarchy, anyone who works for a living will find the information to be of vital importance." ForeWord

"Thirty exercises, readable case studies, and pull-out quotes from the text make this the kind of book you can't help learning from." Books24x7.com

"Some commonsense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company." Soundview Executive Book Summaries

"Offering practical advice on how to diplomatically solve interpersonal proglems." Orange County Register

"A good book to read and re-read." Ethical Management

From the Inside Flap

While being smart and good at what you do is essential to success in business, the research is clear: for C-level executives to frontline supervisors, emotional competencies are more important than training, IQ, and technical experience in determining who succeeds and who fails at work.

With a unique mix of commonsense advice, fresh insights, and real-life examples and stories--from L'Oreal and Bell Labs to the U.S. Air Force--this revised and expanded edition of WORKING RELATIONSHIPS gets to the very heart of what makes emotional intelligence (EQ) such a powerful tool for workplace success. The book includes

* Key communication strategies to expand your sphere of organizational influence and build a network of professional relationships that can be leveraged to get the work done

* Specific guidance on seeking feedback from coworkers, direct reports, and bosses, including examples of what to say, how to behave, and when to move from dialogue to action

* More than thirty focused exercises, including seven new exercises on EQ, plus numerous case studies and tools for dealing with challenging situations or jump-starting difficult conversations

Edition details

• Publisher: John Murray Language
• Publication date: 2008
• Language: English
• ISBN 10: 0891061886
• ISBN 13: 9780891061885
• Binding: Paperback
• Number of pages: 256