Items related to Satisfaction Guaranteed
Synopsis
[b]The top reasons why[/b] every CEO, Owner, Manager, Salesperson, Shareholder and Customer needs to buy this book
- Create significant personal and professional job satisfaction every hour of the day
- Enchance the bottom line by a minimum of 3.5%
- Reduce operating and administrative costs
- Decrease staff turnover
- Increase employee suggestions by 600%
- Reduce advertising expenses
- Increase average sales per person
- Improve customer retention
- Reduce complaints by 400%
- Increase customer satisfaction
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About the Author
Brian Lee, CSP is one of North America's leading experts in the field of Healthcare Patient Satisfaction and Change Leadership and is author of "Keep Your Nurses and Healthcare Professionals for Life". For two consecutive years, the International Customer Service Association has evaluated Brian as the number one rated Customer Service Speaker in the the world.
Review
Brian is the Norman Vincent Peale of customer service. -- Debbie Wagner, Systems Professional - Ford Motor Company
"About this title" may belong to another edition of this title.
- PublisherMastery Publishing Co.
- Publication date1998
- ISBN 10 0921328028
- ISBN 13 9780921328025
- BindingPaperback
- Number of pages128
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Mastery Publishing Co. (edition ), 1998
ISBN 10: 0921328028
ISBN 13: 9780921328025
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