The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality.
There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. Here are examples of what recognized experts have have recently written on the topic:
Advancing to support more knowledge work is the goal of many organizations,
thus there is a new groundswell of activity around unstructured processes.
- Jim Sinur, VP of Research, Gartner
I think a sea change is coming in the process world.
-Connie Moore, Research Vice President, Forrester
The sea of change Moore refers to is about technology that is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques.
For executives and managers of knowledge workers, "Mastering the Unpredictable" will:
"synopsis" may belong to another edition of this title.
FREE shipping within U.S.A.
Destination, rates & speedsSeller: SecondSale, Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00085035447
Quantity: 2 available
Seller: SecondSale, Montgomery, IL, U.S.A.
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00080628451
Quantity: 3 available
Seller: BooksRun, Philadelphia, PA, U.S.A.
Paperback. Condition: Good. First Edition. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 0929652126-11-1
Quantity: 1 available
Seller: Wonder Book, Frederick, MD, U.S.A.
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # A06L-00128
Quantity: 1 available
Seller: Antiquariat Buchhandel Daniel Viertel, Diez, Germany
Condition: Sehr gut. In gutem Zustand. 25246 ISBN 9780929652122 Sprache: Englisch Gewicht in Gramm: 966 Taschenbuch, Maße: 14.61 cm x 1.91 cm x 21.59 cm. Seller Inventory # 7043190
Quantity: 1 available
Seller: Dial-A-Book, NARRABEEN, NSW, Australia
Condition: Very Good. 8vo. Softcover. 337pp. Very good. Mastering the Unpredictable is a book of readings and the contributors include many people who have been involved in the OMG effort. As with any book of this type, some chapters are better than others. Chapters 5, 6 and 7 form the heart of the book and should be read by anyone interested in the future of BPMS and process automation. Seller Inventory # 59597
Quantity: 1 available
Seller: Hill End Books, Brisbane, QLD, Australia
Soft cover. Condition: Very Good. 1st Edition. In very good general condition, 337 pages. a little curling to page edge corners. Internally very clean, well bound. Seller Inventory # ABE-1660102578602
Quantity: 1 available
Seller: Buchpark, Trebbin, Germany
Condition: Gut. Zustand: Gut | Seiten: 354 | Sprache: Englisch | Produktart: Bücher. Seller Inventory # 10061968/3
Quantity: 1 available
Seller: Toscana Books, AUSTIN, TX, U.S.A.
Paperback. Condition: new. Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks. Seller Inventory # Scanned0929652126
Quantity: 1 available
Seller: BennettBooksLtd, North Las Vegas, NV, U.S.A.
paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0929652126
Quantity: 1 available