Resolving Conflict treats conflict as both an inner and outer problem, recognizing that there are two related types of conflict: difficulties with other people and conflicting desires within oneself. The book provides a step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach. In time, this model becomes second nature, so it can be easily applied in any situation.
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Gini Graham Scott, Ph.D., is a nationally known writer, consultant, speaker, and seminar/workshop leader, specializing in business and work relationships and professional and personal development. She is the founder of Changemakers and Creative Communications & Research, and has published over 40 books on diverse subjects. Recent books include A Survival Guide for Working with Bad Bosses and A Survival Guide for Working with Humans, both from AMACOM, and Mind Power, The Empowered Mind, and The Truth About Lying from iUniverse, Inc. Scott has received national media exposure for her books, including appearances on Good Morning America, Oprah, Montel Williams, and CNN. Her Web site is www.ginigrahamscott.com.
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