Help!: The Art of Computer Technical Support

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9780938151142: Help!: The Art of Computer Technical Support
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Columnist John C. Dvorak called this "an outstanding book, probably the most sorely needed book ever written for the industry." One of the few books devoted to "helping the helpers," Help! overviews the billion-dollar tech support industry, analyzes the dialog between the tech support worker and the user in trouble, explains how to set up and manage a support operation, discusses the technology of support, and profiles successful technical support operations.

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Wilson Ralph
Published by Longman Group
ISBN 10: 0938151142 ISBN 13: 9780938151142
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Ralph Wilson, Mari Stein (Illustrator)
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Wilson, Ralph
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Book Description Peachpit Pr, 1991. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110938151142

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