Benchmarking for Nonprofits: How to Measure, Manage, and Improve Performance - Softcover

Saul, Jason

Softcover

ISBN 10: 0940069431 ISBN 13: 9780940069435

Publisher: Fieldstone Alliance, 2004

Synopsis

The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking—and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a “success equation” that helps you measure your organization’s performance, how to make sure to measure what matters, how to choose your benchmarking partners—and what you can learn from the “wrong” partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today’s market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It’s something you can’t afford not to do—especially since you can do it for free!

About this title

About the Author

B2P helps public-purpose organizations measure and improve performance. Prior to founding B2P, Jason practiced as an attorney, most recently in the Government Practice Group at Mayer, Brown, Rowe & Maw, LLP. In 1994, Jason cofounded the Center for What Works, a national nonprofit organization that promotes benchmarking and business practices in the nonprofit and public sector. He is also an adjunct professor at Northwestern University’s Kellogg Graduate School of Management-Public/Nonprofit Program. Jason holds a JD from the University of Virginia School of Law, and MPP from Harvard University’s John F. Kennedy School of Government, and a BA in government and French literature at Cornell University. He is the 1989 Harry S. Truman Scholar from Illinois.

Edition details

• Publisher: Fieldstone Alliance
• Publication date: 2004
• Language: English
• ISBN 10: 0940069431
• ISBN 13: 9780940069435
• Binding: Paperback
• Number of pages: 144