Transforming Government Services: A Global Perspective - Hardcover

Littman, Ian D.

Hardcover

ISBN 10: 0944533264 ISBN 13: 9780944533260

Publisher: PricewaterhouseCoopers, 1999

Synopsis

To thrive in today's increasingly competitive environment, nations must reform the way they design and deliver public goods and services. And while each country has different political systems, economic pressures and values, the approach to successful transformation remains strikingly consistent. Transforming Government Services gives governments and their agencies the global best practices needed to make fundamental changes. These practices include:

• Strategic-level planning
• Accountability
• New performance measures
• Restructuring
• The introduction of successful business practices into operations

The book also provides ways in which government managers can use tools of transformation effectively to improve the business of government.

About this title

About the Author:

The authors are senior partners in the Management Consulting Services practice of PricewaterhouseCoopers (PwC).

Joseph G. Kehoe is Manager Partner of Global Government Consulting and is located in Washington, D.C. In his 23 years with PwC, Mr. Kehoe has directed dozens of engagements for government civilian and defense organizations involving strategic planning, performance measurement, activity based costing, and organizational restructuring. He is the lead author of Activity Based Management in Government and holds a bachelor's degree in accounting from the University of Virginia and a master's in business administration in finance from Syracuse University.

David K. Carr, Washington D.C., is the chief operating officer of Global Government Consulting. He is a former federal and local government employee and has 25 years' experience in management consulting and analysis. He has written numerous articles and co-authored five books on improving government operations, quality management, change management, and reengineering. Mr. Carr holds a bachelor's degree in political science and a master's of public administration, both from Pennsylvania State University.

Lynton K. Barker leads Management Consulting Services in the United Kingdom. He joined PwC in 1983 after a career in the public sector. His focus has been on large scale change in both civilian and military organizations in the government, particularly on how the public and private sector can work together in partnership. His other books on public management are A Managers Guide to Outsourcing and Performance Improvement in Public Service Delivery: A Tool-kit for Managers.

Ian D. Littman, Washington, D.C., a former state and federal employee, is with the Global Government Consulting practice. He has a broad range of operations improvement experience gained from 23 years' work with more than 50 public sector clients. He has co-authored articles and two books on quality management and public service improvement. Mr. Littman holds a bachelor's degree from Syracuse University and a master's in public administration from The George Washington University.

About this edition

• Publisher: PricewaterhouseCoopers
• Publication date: 1999
• ISBN 10: 0944533264
• ISBN 13: 9780944533260
• Binding: Hardcover
• Number of pages: 199