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Synopsis
Nothing in life is more important than getting along with people. Our success at work and our happiness at home depend on our ability to communicate with others, especially when differences get in the way. Managing Differences shows you step-by-step how to harness the magical power of mediation to turn conflict into cooperation in everyday life. You will learn to use the simple yet powerful communication tool, Self Mediation ("Doing mediation without a third party"). It also outlines Managerial Mediation ("Doing mediation without being a mediator"), and introduces Real-time Mediation ("Doing mediation without doing mediation"). Because it is so easy to read and its message is so practical, the first edition of Managing Differences (published in five languages) has served as a sourcebook for a wide variety of training and educational programs, from community workshops to corporate HRD to university MBA courses. The expanded second edition contains real-life cases written by readers of the first edition describing how they used Self Mediation to resolve conflicts at work and at home. It is ideal for staff development, and invaluable for personal growth. Daniel Dana -- "The Conflict Doctor" -- is the Thomas Edison of interpersonal communication, inventing practical tools that help people get more out of their relationships at work and home. This book is essential reading for all who have a personal or professional interest in better communication. It will brighten your day!
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- PublisherM T I Pubns
- Publication date2006
- ISBN 10 0962153451
- ISBN 13 9780962153457
- BindingPaperback
- LanguageEnglish
- Edition number4
- Number of pages240
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