Items related to Principles of Total Quality, Third Edition
This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment
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...it explains well how to put a philosophy of management as related to TQM into operation as well as how to develop and implement a corporate vision and a strategic differentiation. -- Journal of Healthcare Quality
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- PublisherCRC Press
- Publication date1994
- ISBN 10 0963403060
- ISBN 13 9780963403063
- BindingHardcover
- Edition number1
- Number of pages400
- Rating
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Principles of Total Quality
Published by
St. Lucie Press, Delray Beach, FL
(1994)
ISBN 10: 0963403060
ISBN 13: 9780963403063
Used
Hardcover
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Book Description Decorative Hard Cover. Condition: Near Fine. No Jacket. {St. Lucie Press; Delray Beach, FL; 1994; Decorative Hard Cover; Near Fine/No Jacket; 8vo - over 7¾" - 9¾" tall; ISBN: 0-9634030-6-0.} "This book is not about the 'hard' science of statistical quality control, although this topic is treated along with the other applied tools and techniques that are necessary for implementation of a quality program. The book is about total quality management (TQM) and about operationalizing a philosophy of management, a corporate vision, and a strategic differentiation. This is achieved by integrating all functions and activities for the purpose of continuous improvement and customer satisfaction." Listing updated 11-4-2005. Seller Inventory # 001643
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