Synopsis
One out of five of your past customers said they left you for "no special reason." The authors, professors of marketing at St. Joseph's University say that the reason is you may have satisfied them, but did you delight them? They speak to corporations around the world on using these ten "commandments" to increase business. Each "commandments" gives you case histories of businesses who delight their customers with worksheets to test how you're doing.
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Delight Me.The Ten Commandments of Customer Service
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 16206170-75
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