The nine basic interactive people-skills are written in self-contained chapters so that the reader may work on one at a time. They are all succinct and offer common-sense approaches to vital interpersonal skills. The Personal Effectiveness Profile provides an ongoing self-appraisal of continuing growth.
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George W. Fotis shares with you nearly 70 years of multinational business and management training experience. As mentor and friend to several generations of high level executives in many industries, he has discovered that these nine powerful skills can make the difference between competence and outstanding success. His clients have included: Getty Oil (Texaco), Remington Rand (Unisys), Esso (Exxom Mobil), Weyerhauser, Flint Industries, American Plywood Association, National Forest Products Association.
COMMENTS FROM READERS
"TACT, I wish I had read this ten years ago."
"Really concise; this is a book you want to read about twic a year."
"PERSONAL ETHICS, This bookk takes us far beyond legal Code requirements."
"I was particularly pleased with the efficiency of the writing."
"Basic skills emanate from basic truths; there are basic truths in this book which can never be discarded. They are applicable on all levels of problem-solving - on all levels of decision-making - on all levels of management."
It is virtually impossible for anyone to live alone, totally independent of other humans. Each day in almost every activity -- at home or at work, at the supermarket, on the highway -- we cannot avoid interacting in some way with other people. Whether or not such interactions can be fully effective for all sides will depend largely on the manner, clarity and fairness with which we present our points of view.
While we may not be fully aware of it, in nearly every personal contact -- whatever the purpose or subject, however important or trivial -- the basic desire and underlying aim on both sides is to achieve our respective goals as amicably, equitably, and often as quickly, as possible. This is the premise for the dynamics of positive personal effectivenesss as presented in this guide. Therefore, it seems prudent to keep it in mind as an important universal goal basic to all interpersonal encounters.
The nine powerful people-skills for improving personal effectiveness are:
Personal Ethics, Adaptability, Tact, Credibility, Intercommunication, Persuasiveness, Objectivity, Initiative and Self-Discipline.
In general, these nine people-skills already exist within each of us in varying degrees. In many cases, we just need more individual practice and focus to strengthen them.
This is somewhat comparable to the existence of different levels of athletic competence in individuals. Outstanding athletes will acknowledge their differing levels of capability among various sports. A superbowl quarterback may be just as frustrated with his tennis or bowling as you and I, although on another level of expectations and competence. However, he knows from experience that sustained training and practice can enhance personal performance in any sport. Similarly, we need to exert continued effort and concentrated practice to improve further on the people-skills we may already possess in some degree.
Self-improvement in personal effectiveness is not an original idea. In fact it is an old American tradition. In his Autobiography, one of our most successful forefathers, Benjamin Franklin described how he educated himself. Franklin's conscientious effort to increase his personal effectiveness is an interesting lesson for all of us.
Franklin admitted that early in his life he was often contentious and argumentative. Eventually he realized that although with his superior knowledge and forceful arguments he usually won the debate, he rarely gained adherents to his point of view. (In fact, he regretted that he even lost some friends.) This led him to see that he should be mindful always of the other person's point of view, even when it was opposed to his, in order to bring them both closer together to their mutual objective.
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