ISO 9001 requires active, demonstrable management involvement in your quality management system. Auditors are required to determine if management is truly involved and committed to the success of the organization s ISO 9001:2000 effort. This book from the authors of the best-selling ISO 9001 In a Nutshell clearly and concisely explains everything managers need to know to ensure a successful registration. Inside you'll find such information as: management responsibility overview; management commitment; management representative; quality policies, planning, and objectives; management review; utilizing customer feedback; continual improvement and management responsibility; and answers to commonly asked questions.
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Authors Jeanne Ketola and Kathy Roberts present a unique inside view of the standard and cut right to the heart of the changes that matter most.
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