Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance - Hardcover

Hays, Richard D.

Hardcover

ISBN 10: 0965129004 ISBN 13: 9780965129008

Publisher: Summit Executive Pr, 1996

Synopsis

To achieve substantial productivity gains and move to world-class internal service, managers must build internal service unit performance turnarounds. Internal Service Excellence provides the required aggressive and carefully-planned approach to organizational change. The book delivers specific methods for diagnosing current internal service problems and provides a step-by-step guide to practical and dramatic internal service unit performance turnarounds.

About this title

About the Author

Dr. Richard Hays has confronted problems and issues of internal service units from three perspectives: as a business school professor, as an executive responsible for internal unit turnarounds, and as a consultant helping client organizations improve competitiveness through the enhancement of internal service unit performance.

Dr. Hays has served on the faculty of the Graduate School of Business at Tulane University. He was also Executive Vice President of First Commerce Corporation, a $5 billion bank holding company, and served as President and CEO of First Commerce Service Corporation where he managed the internal service units of FCC. He has spent over a decade as a consultant to many major corporations helping them to enhance their organizational performance and profitability.

Edition details

• Publisher: Summit Executive Pr
• Publication date: 1996
• Language: English
• ISBN 10: 0965129004
• ISBN 13: 9780965129008
• Binding: Hardcover
• Edition number: 1
• Number of pages: 223