Project Delivery System: Fourth Edition - Softcover

Mangers, CH2M HILL Project

Softcover

ISBN 10: 0965261611 ISBN 13: 9780965261616

Publisher: CH2M HILL Constructors, Inc, 2001

Synopsis

As business environments become increasingly competitive, companies seek more comprehensive solutions to the delivery of their projects. "Project Delivery System: Fourth Edition" describes the process-driven project delivery systems which incorporates the best practices from Total Quality and is aligned with the Project Management Institute and ISO Quality Standards is the means by which projects are consistently and efficiently planned, executed and completed to the satisfaction of clients and customers.

About this title

About the Author

CH2M HILL is a Forbes 400 Top Private Companies made up of 12,000 engineering and construction professionals worldwide. An employee-owned firm, CH2M HILL is a recognized leader in infrastructure development in the fields of water, environment, energy, transportation and industrial design.

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Project Delivery Overview

The Challenge

The Solution

The Project Delivery System (PDS) Defined

The Benefits

The PDS Book

The Challenge A more competitive global marketplace, coupled with an increase in projectcentered work as the preferred method for delivering value, is fueling renewed interest in achieving greater project realization. Most project-centered enterprises know the equation for project success consistently produce results that satisfy, but also delight, customers; meet organizational objectives; and fulfill project leader and project team requirements. Yet constant project achievement remains a tremendous challenge for most project-centered enterprises. The reason for many project disappointments is beguilingly simple. Even in the face of potential consequences as the loss of customers, cost overruns, missed deadlines, and disenchanted project participants, the organizations, project leaders, and project teams may not always follow the known principles of sound project management.

And the consequences can be significant and painful. Recent surveys have estimated that project fix-up costs can be 25 percent of an enterprise s operating funds. That 25 percent can be attributed to root causes. In short, projects fail because:

Planning is inadequate.

Roles and responsibilities are unclear.

No process for delivering projects is in place.

No process for managing change exists.

Budgeting processes are ineffectual.

Rewards and recognition are nonexistent.

The Solution

Understanding and applying project leadership principles organized in a system or model such as CH2M HILL's Project Delivery System (PDS) can ensure success. By employing this dynamic system, project-centered enterprises can significantly increase customer satisfaction, organizational effectiveness, financial returns, employee retention, and organizational pride. We designed the process-driven system around the five fundamental principles of successful project management:

Focus on customers and delight them.

Employ overarching work processes on every project, whether big or small.

Recognize and reward project leaders and team members make them an integral part of the project-centered enterprise.

Put systems in place for performance measurement and continuous learning.

Define an organizational structure for every project.

The Project Delivery System (PDS) Defined The five components of CH2M HILL s PDS are specifically designed to overcome the root causes of project delivery failures and avoid associated fix-up costs: Customer Relationships At the heart of PDS is a satisfied and delighted customer. Reaching this level of satisfaction is much more than just achieving technical quality on a project. It s about involving the customer in decisions and offering customer-focused service built around strong relationships. Overarching Work Processes Planning and executing project work relies on five overarching work processes

Charter Team team definition, development and sustainability.

Plan Project work definition and scheduling, resource planning, and performance measurement.

Endorse Project full endorsement of the workplan by customers, other stakeholders, the project team and the enterprise.

Manage change plan and follow, with all parties, a process for managing project change.

Close Project identify, budget, and implement closing and learning activities throughout the project.

Project Leadership and Team Sponsorship Successful project-centered enterprises create a culture that aligns necessary resources with the capability of working interdependently with all project participants. PDS Tools Information systems, performance measurements, and learning tools must be in place for success. Project Enterprise Structure An organizational structure must be designed for each project to ensure customer focus, leadership commitment, and a collaborative team environment that fosters interdependent participation. The Benefits The benefits of CH2M HILL's PDS start with the customers, who receive highquality projects that routinely meet expectations, costs, and schedule goals. Full recognition and career development is available to project leaders and team members and is connected with performance tools and metrics and learning systems. PDS allows the enterprise to achieve excellence by furnishing a consistent customer focus that is adaptable to the ever-changing demands and challenges of our dynamic business environment. In short, PDS brings people together to achieve success!

The PDS Book

This PDS Book presents brief topics on customer focus and on project managers as leaders, followed by monographs on each of the five processes introduced above.

Edition details

• Publisher: CH2M HILL Constructors, Inc
• Publication date: 2001
• Language: English
• ISBN 10: 0965261611
• ISBN 13: 9780965261616
• Binding: Paperback
• Number of pages: 211