Earl Maxwell shares the story of his six-year voyage through the maze of cultural change, organizational restructure and the continuous quest for improved client service in his tell-all book, Service, Prosperity and Sanity.
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Increased Consumer Demand
Heightened Work Force Expectation
Changing Demographics
Technological Advances It is not the purpose of this book to convince anyone of the need for redefining the organizational structure of the professional service firm. It does not devote much space to the history that led to the rapid rate of change we are experiencing, nor to the changes that are ahead of us. I believe we have only seen the tip of the iceberg when it comes to the changes that are ahead. This book does not provide the technical guidance that supports reengineering concepts. In this respect, it does not focus on the academics of management philosophies or organizational behavior. Instead, it refers to some of the books and reference materials which people in our firm read as we became convinced that unless we changed the model of our firm, we would be out of business in five years. This book is for business leaders who are already absolutely convinced of the changing environment, and of the impact those changes will have on their business. Prospective readers are already struggling with how to go about redefining their own professional service firm. The purpose of this book is to help firm leaders deal with questions such as: How do I convince my partners (especially the older ones) of the need to change?
How will our people react to these changes?
What will our clients think?
How many of our people are capable of making these changes?
How long will it take?
How soon can we begin to see positive results?
What can we expect to go wrong?
What kind of help will we need?
How do we begin? This book provides a practical guide to reengineering the professional service firm. If you are not in a leadership role but have access to a leader, you may want to read this book. I hope you enjoy the Journey!!!
-- Earl Maxwell
"It is great to see a CPA firm employ many if the business practices used by the technology industry for many years." Jerry Carlson, Retired Site Manager, IBM
"Maxwell's journey is proof positive that, by humanizing what was once a threat-driven sweat shop environment, and by placing the focus on high quality services, the profession service form of the future and its members will prosper and actually enjoy what they do." Gus Garcia, Mayor Pro-Tem
"Professional service firms commonly find it difficult to apply management theory to their business model. Earl Maxwell provides a practical, common-sense guide of his firm's experiences." Keith Shuley, Partner, Brown, McCarroll & Oaks Hartline, LLP
"Service, Prosperity & Sanity contains information that will help your professional service form face real life business issues to prepare for the millennium. These are proactive solutions to issues faced by companies daily." Carol Thompson, Founder and CEO, The Thompson Group
"Maxwell ... offers a unique approach that will stimulate your thinking and help your firm retain and nurture its most important asset...its people. If you discover one good idea that helps you motivate and keep one good person, your time reading this book will have been a worthwhile investment." Doug Thompson, President, Accounting Firms Associated, inc.
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