Synopsis
If you run , or are involved in a contact center today, this is a must read book. We all know the value of just one good idea - here we present 100!
"synopsis" may belong to another edition of this title.
About the Author
After leaving Kings College with a degree in Physics, Raj Wadhwani, Founder & Editor-in-Chief of ContactCenterWorld.com, spent his early years in a sales and marketing role with market leaders such as Unilever and Lafarge in the UK. In 1990 he joined Brann Contact 24, one of the premier call center outsourcing agencies at that time where he helped to create a specialist unit managing business-to-business clients. "In those days, outsourced call handling services were predominantly brochure request services, occasionally things got a little more technical, but it was really straightforward in those days" he adds.
In 1992 he joined a London based outsourcing agency called Decisions, where over the next 4 years he won business from major clients and directed projects from crisis management campaigns through to complex support centers for 3rd party clients.
In 1996 he then set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he personally trained hundreds of managers from major international corporations on how to manage their call centers and also advised corporations on strategy and performance management.
"Our client list read like a who's who, and we regularly ran programs for senior managers on how to run their call center. It was through this business that we needed to have access to all the latest information, and not just local information. So on a business trip to some call centers in the US, we came up with the idea and the rest is history as they say"
Raj sold his consultancy business, and now, with a team of professionals, runs ContactCenterWorld.com.
From the Inside Flap
This book contains tips - 100 in total! Which will help readers improve the performance of their Center. The tips are from many experts around the world and based on the experience of the editorial team at ContactCenterWorld.com.
The tips are easy to understand and include suggestions as well as practical tips for their application.
"About this title" may belong to another edition of this title.
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Improve the Performance Of Your Contact Center
Published by
ContactCenterWorld.com (North America) Inc., 2001
ISBN 10: 0968958508
ISBN 13: 9780968958506
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Improve the Performance Of Your Contact Center
Published by
ContactCenterWorld.com (North America) Inc. 20/11/2001, 2001
ISBN 10: 0968958508
ISBN 13: 9780968958506
Used
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Seller rating 5 out of 5 stars
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780968958506
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