Managing a Consumer Lending Business - Softcover

David Lawrence; Arlene Solomon

4.11

28 ratings by Goodreads

9780971753709: Managing a Consumer Lending Business

Softcover

ISBN 10: 0971753709 ISBN 13: 9780971753709

Publisher: Solomon Lawrence Partners, 2002

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Managing a Consumer Lending Business summarizes the lore and the knowledge of the business as the new century begins. It covers many subjects a good manager should know: the importance of how to attract enough good accounts to offset the inevitable bad accounts that every lender will get, controlling line sizes, encouraging use by good customers/discouraging or controlling the bad customers, managing profitability with predictability, if he or she is to effectively run a high-volume consumer business.

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About the Author:

David Lawrence and Arlene Solomon together run a training program in the management of consumer lending for major financial institutions domestically and worldwide.

David has over thirty years' experience in the consumer lending business. Over nine of these years were at Citicorp, where he was the Senior Credit Officer of the consumer banking group and later its representative on the Credit Policy Committee. David created the bank's first training program for senior management on the consumer credit process.

He is the author of both the 1984 Citicorp publication Risk and Reward -- the Craft of Consumer Lending and the 1992 Prentice Hall publication, The Handbook of Consumer Lending, a leading work on the management and control of the high volume consumer lending business. He was also Editor-in-Chief of The Journal of Consumer Lending.

Prior to joining Citicorp, David was with Ford Motor Company for 21 years. There, he held a variety of positions which included launching and managing credit businesses in Australia, the Philippines, Japan, and Taiwan.

Arlene has extensive experience in consulting for a wide range of businesses.

In addition to general consulting in organization and training issues, Arlene's company designs and develops training and general communications programs. The work frequently involves collaboration with senior subject matter experts in complex areas, thus blending content and training expertise.

Arlene's firm has been involved in developing training courses for senior managers in planning and implementing principles of credit, marketing, advertising, and data processing. Her firm also develops courses in product knowledge, sales and general management.

Review:

All high volume consumer lenders who wish to maximize portfolio performance will benefit from Managing a Consumer Lending Business. -- Barrett Burns, formerly EVP, Ford Motor Credit Company , August 2002

An outstanding book; finally, someone has written a complete tutorial and information source on what this business is all about. -- Jim Bailey, EVP Citibank (Retired) July 2002

Should be required reading for business, risk, and product managers. It wouldn't hurt if marketing managers read it either! --John Coffman, founder and former President, MDS, September 2002

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