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Synopsis
Everyone is talking about speech recognition and its many applications. The hype is loud and clear. However, in reality, most contact center practitioners are still on the sidelines watching and waiting to hear more about the success stories and the realistic applications of this marvelous new technology. In this book, the authors report on actual case studies where speech recognitions has been successful applied to enable self-service through the IVR. Readers will learn: a) who are the major players in speech recognition, b) how to determine what applications are best suited for speech recognition, c) what results can you expect from speech recognition implementations, d) which companies have successfully applied speech recognition, and e) where will you find the biggest financial pay-back for speech recognition.
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Enabling Ivr Self-Service With Speech Recognition
Published by
The Anton Press, 2005
ISBN 10: 0971965293
ISBN 13: 9780971965294
Used
Soft cover
First Edition
Seller: bmyguest books, Toronto, ON, Canada
Seller rating 4 out of 5 stars
Soft cover. Condition: Fine. First Edition. Clean With No Remarks Or Highlights Inside. 168 Pages With The Index. Paperback.books are NOT signed. We will state signed at the description section. we confirm they are signed via email or stated in the description box. - Specializing in academic, collectiblle and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us. Seller Inventory # 026005
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