Candor: How to have courageous coaching conversations when it really matters - Hardcover

Steven J Stowell; Ph.D.; Tony I Herrera; Ed.D.

Hardcover

ISBN 10: 0972462783 ISBN 13: 9780972462785

Publisher: CMOE Press, 2014

Synopsis

Why is it that we as bright, articulate, and caring human beings have such difficulty holding effective conversations regarding important issues? Do you, like many people, vacillate between avoiding emotionally charged issues and going into attack mode in order to win and dominate discussions and debates? Are you tired of coaching communication models that seem to rely on disguised manipulation instead of clear and candid dialogue? Courageous Coaching Conversations is a leadership fable that uses a unique approach making you the center of the story to present key steps in preparing for and successfully navigating through the challenging and important communications we all face. Whether you are a leader or an individual contributor in your organization, there will undoubtedly be many times where you will find yourself in a difficult situation. These situations come in all shapes and sizes, and typically involve people with different goals, opinions, and interests, in varying kinds of work relationships boss-to-subordinate, peer-to-peer, or even subordinate-to-boss. These situations impact results and the performance level of the person, team, or organization, as well as the emotions of the people involved. The inability of people to effectively connect in these situations leads to an overall dissatisfaction in relationships, team culture, performance, and results. To avoid these pitfalls, people need the skills to have a courageous coaching conversation. You know that you are in need of a courageous coaching conversation when you encounter the following situations: -You need to get beyond the surface level of the situation and understand the heart of the matter. -Your messages are not being received or are misunderstood by the other person or persons involved. -Your ideas are met with continuous resistance. -People are not following through on assignments and commitments. -Controversial and uncomfortable situations are not being addressed. -Problems remain unresolved. Research reveals that there are some very predictable traps that we fall into when discussing challenging issues or topics with others. This innate reaction is tied to the fight-or-flight response. Regardless of who we are, these very predictable patterns emerge during important, complex, and sensistive conversations. Understanding what these patterns are and how to craft more productive conversations is the goal of this book. The concepts underlying courageous conversations aren t abstract, and they aren t theoretical. They re really, really simple. The beauty of this framework is its simplicity. Put yourself in Adrian s shoes and go on a journey of discovery that will guide you toward developing your own courageous coaching conversations. Walk with Adrian and discover how the Courageous Coaching Conversations Model will help you: -Focus on the issue or problem rather than the personality of the person. -Be direct, honest, and open, but not overbearing, when communicating with others. -Learn how to foster conditions that will enable people to act with high levels of candor, respect, and responsibility as they engage in difficult, complex issues.

About this title

About the Author

Steven J. Stowell, Ph.D. is the Founder and President of the Center for Management and Organization Effectiveness (CMOE). Founded in 1978, CMOE specializes in management, leadership, and organization development products and services. Steve has designed and delivered workshops and customized learning experiences for some of the world s largest companies in over 30 countries covering over 30 leadership and management topics. These topics include Applied Strategic Thinking, Strategic Leadership, Coaching Skills and TIPS2TM, Teamwork, Emotional Intelligence, Communication, Conflict and Collaboration, and Innovation. He specializes in facilitating, training, and delivering to senior leadership and executive leadership teams to help them develop the skills required to transform organizations into high-performance, team-oriented entities, assist leaders to define their strategic direction(s), and improve relationships among teams that face serious challenges and issues. Steve also spends time coaching senior leaders and executives on a one-on-one basis to further develop skills that will help them maximize their performance level. He has authored eight other books. Steve and his wife, Debbie, live in Salt Lake City, Utah and have four children. Tony I. Herrera, Ed.D., is a distinguished professional in talent development and leadership, with over 25 years in Leadership Education and Organizational Development experience in the food production, pharmaceuticals, high tech, and aircraft industries. He currently serves as the Head of Partner Development for Schreiber Foods. Prior to Schreiber Foods, Dr. Herrera led the global talent training and development for Pfizer, Inc., based in New York, NY, where he had responsibilities for the Asia Pacific, Latin America, Africa, and Middle East regions. Dr. Herrera has also served as the Senior Manager of Organizational/People Development at Boeing, Rotorcraft in Mesa, Arizona; the Global Manager of Training and Organizational Development for the 3Com Corporation; and as the District Training and Development Specialist in the Human Health division while at Merck & Co. Dr. Herrera holds many other notable credentials, including a Professional of Human Resources Certification from Cornell University; Center for Conflict Resolution from Columbia University; Executive Coaching from the International Association of Coaches. Dr. Herrera earned his Doctorate of Education from Columbia University, a Master s of Education from Arizona State University, and received his Bachelors of Science from Brigham Young University-Hawaii. He and his family currently reside in Las Vegas, Nevada.

Edition details

• Publisher: CMOE Press
• Publication date: 2014
• Language: English
• ISBN 10: 0972462783
• ISBN 13: 9780972462785
• Binding: Hardcover
• Illustrator: DTS
• Number of pages: 125
• Editor: Helen Hodgson, Emily Hodgson-Soule, Cyndi Keller, Josh Nuttall