Crucial Conversations: Tools for Talking When Stakes Are High

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al

  • 4.07 out of 5 stars
    80,519 ratings by Goodreads
 
9780972488907: Crucial Conversations: Tools for Talking When Stakes Are High

Synopsis

Provides the tools to handle life's most difficult and important conversations, offering listeners a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, and/or legally charged situations that can arise in their professional and personal lives.

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Reviews

Mainly about resolving conflicts and influencing people, this useful guide covers every conceivable aspect of talking with others. People hear facts and stories and turn them into shared knowledge when they're not attacked or overpowered--in other words, when they feel safe. No mushy mental health lesson, the program does a stellar job of explaining many types of communication errors and describing the best ways to achieve mutual purpose. The authors have exceptional ideas about moving toward healthy solutions in a variety of business and personal realms. Anna Fields gives a perfect reading--emotionally bright but still allowing the lesson to retain its practical, straight-talking nature. T.W. © AudioFile 2005, Portland, Maine-- Copyright © AudioFile, Portland, Maine

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Other Popular Editions of the Same Title

9780070584792: Crucial Conversations: Tools for Talking When Stakes are High

Featured Edition

ISBN 10:  0070584796 ISBN 13:  9780070584792
Publisher: McGraw-Hill Education - Europe, 2010
Softcover